1. Introduction
At Infinite Smiles Dental Clinic, your privacy is important to us. This Privacy Policy explains how we
collect, use, store, and protect your personal information when you visit our website, contact us, or
book an appointment. This policy is prepared in accordance with the Digital Personal Data Protection (DPDP) Act, 2023.
2. Information We Collect
We may collect the following types of information, only after obtaining your explicit consent:
- Personal details such as your name, email, and phone number when you submit a form or contact us.
- Appointment preferences such as clinic location, service type, and consultation details.
- Communication data via WhatsApp, calls, or emails when you reach out to us.
- Technical data including IP address, browser type, and visit duration (for website analytics).
- Patients may opt in to receive WhatsApp messages by voluntarily initiating a WhatsApp conversation with us, submitting an appointment request on our website, or providing consent during phone or in-clinic interactions.
3. How We Use Your Information
Your information is used to:
- Respond to your inquiries and schedule appointments.
- Send appointment confirmations or reminders (via WhatsApp, email, or SMS).
- Improve website performance and enhance your user experience.
- Maintain internal records for regulatory, quality, and safety compliance.
- WhatsApp communication is used strictly for appointment coordination, reminders, and responses to patient-initiated inquiries, and not for promotional or marketing broadcasts.
Your data is never used for advertising, profiling, or any purpose outside your consent.
4. Data Protection and Security
We implement reasonable technical and organizational measures to safeguard your personal data.
Information shared through WhatsApp or our online forms is used strictly for communication and appointment purposes.
Your information may be stored on secure, encrypted servers provided by trusted service partners (such as Google).
5. Sharing of Information
We do not sell or rent your personal information. Data may only be shared with:
- Our in-house dental team for scheduling and follow-up care.
- Technology service providers who help maintain our website (bound by strict confidentiality).
- Government authorities, if legally required.
6. Your Rights
Under the DPDP Act, you have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your personal information.
- Withdraw consent at any time by emailing us.
- Patients may opt out of WhatsApp communications at any time by replying STOP to a WhatsApp message, after which no further messages will be sent.
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For patients under 18, personal information must be shared only by a parent or legal guardian.
To exercise your rights, contact us at
myinfinitesmiles@gmail.com.
7. Third-Party Links
Our website may include links to external services such as WhatsApp and Google Maps. These platforms
have their own privacy policies that we do not control. Communication via WhatsApp is voluntary and may
be subject to WhatsApp’s data practices.
8. Data Retention
We retain your data only for as long as necessary to provide dental care, maintain appointment records,
or fulfil legal and regulatory obligations. After the required retention period, your data is securely deleted or anonymised.
9. Updates to This Policy
This Privacy Policy may be updated periodically. The most recent version will always be available on this page.
10. Contact
For privacy-related questions or concerns, contact us:
